Tricia D. & Tami B.
St. Augustine, FL. April 8, 2021
To Whom It May Concern,
Having recently moved to Florida from New Jersey we have just been settling into what homeownership life is like as well as being new from a different area. With many new responsibilities and lots to get up and running for our new life we were in a whirlwind. I can honestly say there were many ups and downs to actually "settling in", but the one experience that stands out the most is with your company. Not knowing anything about UDI or the water we were taken aback by a lovely young woman who showed up at our doorstep one rainy afternoon with all of the information, from there it was success after success.
We were amazed at the follow-up and connection to a sales representative who was immediately set up for us. We liked the added bonus of the gift card, however the presentation and what we learned after was worth every second. Justin P. arrived at our home a week later and blew us away! He was extremely knowledgeable in this area of how our water was treating us in Florida and what we could do about it. He was polite, kind, optimistic and an all-around quality guy that we would want to work with. The presentation was outstanding, and we were completely sold. He taught us everything we needed to know to make a valuable decision for our family and new home.
To continue our good luck with your company the install was set-up immediately and done by another wonderful man named Justin (Justin R.). He arrived early, was extremely polite and well mannered walked me through what he was doing with the installation, how he was going to set it up and every step on how to maintain after. He was a complete gentleman and a hard worker.
Since we have arrived in Florida, we unfortunately have been dealing with many poor customer service experiences, but I can say that UDI was definitely not one of them. Your company was probably the best customer service experience I may have ever come across even down to the financial understanding from Mike to the follow-up phone calls. We can't say enough wonderful things.
In conclusion, I am so happy we made this investment. Our daughter has bad skin issues and we have noticed a difference already in everyone's overall health in the house as well as the savings to our budget. Thank you, UDI for the warm and clean welcome to Florida!
St. Augustine, FL. April 8, 2021
To Whom It May Concern, Having recently moved to Florida from New Jersey we have just been settling into what homeownership life is like as well as being new from a different area. With many new responsibilities and lots to get up and running for our new life we were in a whirlwind. I can honestly say there were many ups and downs to actually "settling in", but the one experience that stands out the most is with your company. Not knowing anything about UDI or the water we were taken aback by a lovely young woman who showed up at our doorstep one rainy afternoon with all of the information, from there it was success after success. We were amazed at the follow-up and connection to a sales representative who was immediately set up for us. We liked the added bonus of the gift card, however the presentation and what we learned after was worth every second. Justin P. arrived at our home a week later and blew us away! He was extremely knowledgeable in this area of how our water was treating us in Florida and what we could do about it. He was polite, kind, optimistic and an all-around quality guy that we would want to work with. The presentation was outstanding, and we were completely sold. He taught us everything we needed to know to make a valuable decision for our family and new home. To continue our good luck with your company the install was set-up immediately and done by another wonderful man named Justin (Justin R.). He arrived early, was extremely polite and well mannered walked me through what he was doing with the installation, how he was going to set it up and every step on how to maintain after. He was a complete gentleman and a hard worker. Since we have arrived in Florida, we unfortunately have been dealing with many poor customer service experiences, but I can say that UDI was definitely not one of them. Your company was probably the best customer service experience I may have ever come across even down to the financial understanding from Mike to the follow-up phone calls. We can't say enough wonderful things. In conclusion, I am so happy we made this investment. Our daughter has bad skin issues and we have noticed a difference already in everyone's overall health in the house as well as the savings to our budget. Thank you, UDI for the warm and clean welcome to Florida!
