You must be the property owner to get a water test/demo. Sorry, UDI cannot provide service to renters! A basic water test from UDI is free and as easy as scheduling an appointment with a technician online or over the phone. Here’s how it works:
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Posted on Google
Jacqueline King23 September 2026
I had a great experience with the service technician Myles Hunter. He was professional, knowledgeable, courteous, and took the time to thoroughly inspect, service our system and explain everything clearly. The entire process was handled efficiently, and I truly appreciated his excellent customer service.Posted on Google
James Jackson23 September 2026
Mark was very informative as well as attentive. Mark listen to my concerns and addressed them or called his supervisor and got me an answer. Mark personality is infectious and inviting. Bravo Zulu Mark for a job well done!Posted on Google
Atlanta Georgia23 September 2026
This 5 star rating is guided primarily by how I was treated by customer relationship manager Latrice. She was amazing and attentive and detail oriented. I have been a customer for over 20 years. I recently required maintenance for my system above the regular yearly maintenance. At that time, I considered purchasing an entirely new and different system so I began to explore the market. UDI was how about to lose me as a customer for sure. BUT Latrice educated me on the new systems that UDI had to offer and sent me relevant information so that I could make an educated decision. She did not pressure me. She just gave me the information and gave me the time. Once I made my decision, I called to establish an appointment and she got one of installation experts over to me right away. The technician explained the new system to us and made sure that we understood how to utilize it. This installation was very neat. It was much nicer than the previous installation. He also explained related maintenance options available to me. My modernized UDI system is now installed and I am pleased with the water quality. Latrice thank you for taking the time to retain me as a customer Happy in AtlantaPosted on Google
Michael Nail23 September 2026
Mark Silva did a great job servicing our equipment. He was friendly, knowledgeable and able to answer our questions about maintenance.Posted on Google
Ken Coutain23 September 2026
Herman the Service Technician was on-time, professional and fast when it came to my yearly service for my Hydro system and water purifier. Herman even took the time to help my wife and I with some questions we had with our system. Thank you Herman and thank you United Hydro!Posted on Google
Rayne Rickard23 September 2026
Herman came out to our home for our annual service and we are so glad that we got someone who genuinely cares about his customers. He kept us updated when he expected to be here so we weren’t left guessing. He took the time to explain what he was doing and checked products that we had not purchased through the company to reassure us that we arent using anything that would hurt the system. Thank you Herman! Hopefully we see you next year.Posted on Google
Derrick Abbott22 September 2026
Mark S. UDI Technician provided great service, easy & smooth approach servicing my water softener system.Posted on Google
Troy Singleton22 September 2026
Mark Silva came out and was very knowledgeable and friendly held conversation and answered any questions neededPosted on Google
Gary Griggs18 September 2026
Competent, professional, and enormously knowledgeable! Charles B. Provided all of the above, Mark and Mark also provided enormous competency and professionalism! They provided service, February 3, 2026.Posted on Google
Sue Maxwell18 September 2026
Anthony was very helpful and did a great job.Posted on Google
Clifford Flick17 September 2026
Another fantastic experience. Slight difficulty with system just over a month after annual service. Brandon returned to assess and replace torn seal. No charge. Appreciate the continued ongoing support. Thank you! Appreciate the annual service once again. Thx Brandon! Very thorough, no problems with the system. Looking forward to next time. Another great experience. Brandon showed up as scheduled to provide annual service/tune up. Very knowledgeable and efficient. Like servicing your auto, system ready for another year of service, no complaints. Thx! Great experience! Water tested Friday, rep came to discuss next day. The following Monday, system installed with no prepay. Technician extremely knowledge and amenable. The next week, rep came to discuss satisfaction and collect payment. System warranted for ten years. Long overdue, highly recommend!!Posted on Google
Aaron Williams16 September 2026
Mark Silva did an outstanding job and he is very knowledgeable and resolved all the issues that I had. Awesome Technician!!!!
“I bought my system almost 30 years ago in Apopka, FL. It is a big investment and worth every penny. When moving to my new home in St. Cloud, FL, I had the system removed and installed at the new house. Everyone from sales, office staff and technicians all represent your company well! I wish I could show people the inside of the incoming city waterline and the outgoing waterline after the softener to see the difference!! The incoming pipe is dirty inside…the outgoing still white as fresh snow. Makes me feel better about my drinking water. No spots on the shower glass. I highly recommend this company. “
Michael G. of St. Cloud, FL (30+ year customer)