Amy & Landon S.
Jacksonville, FL July 21, 2020
I am writing this letter as a thank you for your amazing products and outstanding customer service. We are so happy with our purchase!
On Father's Day, my husband informed me that we needed to cancel our dinner plans because of an appointment that he had scheduled for that night. He said someone came by and collected some of our water to test and was coming by later that afternoon to let us know what the results are. I immediately started picking on him. I couldn’t believe he had let someone con him into this on Father’s Day. He quickly stated, “We get a gift card in exchange so it’s not a complete waste of time”.
That afternoon UDI pulled up and the sweetest gentleman walked into our home with a suitcase full of stuff. You can imagine at this point I have my “you can’t fool me” face on and was ready to reject whatever it was that he was going to try to sell us. After a while of his demonstrations and proof, my husband and I were both shocked. Our minds were absolutely blown seeing and feeling the difference in the water. It was no doubt that we had to have it.
After the gentleman had left, I realized I owed my husband a huge apology for all the picking on him I had done and thanked him for being so selfless on his day. The funny thing is, I had been researching water softeners for the past couple weeks trying to find the best one. I complained so much about the water hardness here and how terrible it was on my hair and skin. I’m sure my husband was tired of hearing about it!
I now feel like my clothes are cleaner, my dishes look amazing, my hair is silky, my skin has definitely improved. My fish tank even looks better! The products that came with the water system are great as well! I was missing the pump for the laundry detergent and called to let them know, and unbelievably it was in my mailbox the very next day. I was in total shock. UDI takes pride in making sure their customers are satisfied and that’s the kind of company I want to give my business to!
Thank you UDI! You have two very satisfied customers for life.
Landon and Amy S.
Jacksonville, FL July 21, 2020
I am writing this letter as a thank you for your amazing products and outstanding customer service. We are so happy with our purchase! On Father's Day, my husband informed me that we needed to cancel our dinner plans because of an appointment that he had scheduled for that night. He said someone came by and collected some of our water to test and was coming by later that afternoon to let us know what the results are. I immediately started picking on him. I couldn’t believe he had let someone con him into this on Father’s Day. He quickly stated, “We get a gift card in exchange so it’s not a complete waste of time”. That afternoon UDI pulled up and the sweetest gentleman walked into our home with a suitcase full of stuff. You can imagine at this point I have my “you can’t fool me” face on and was ready to reject whatever it was that he was going to try to sell us. After a while of his demonstrations and proof, my husband and I were both shocked. Our minds were absolutely blown seeing and feeling the difference in the water. It was no doubt that we had to have it. After the gentleman had left, I realized I owed my husband a huge apology for all the picking on him I had done and thanked him for being so selfless on his day. The funny thing is, I had been researching water softeners for the past couple weeks trying to find the best one. I complained so much about the water hardness here and how terrible it was on my hair and skin. I’m sure my husband was tired of hearing about it! I now feel like my clothes are cleaner, my dishes look amazing, my hair is silky, my skin has definitely improved. My fish tank even looks better! The products that came with the water system are great as well! I was missing the pump for the laundry detergent and called to let them know, and unbelievably it was in my mailbox the very next day. I was in total shock. UDI takes pride in making sure their customers are satisfied and that’s the kind of company I want to give my business to! Thank you UDI! You have two very satisfied customers for life. Landon and Amy S.
