FAQs
UDI Answers Frequently Asked Questions
Water & Filtration Questions
A water softener removes hardness minerals like calcium and magnesium to prevent scale buildup, while UDI’s purification systems go much further—eliminating harmful contaminants like PFAS, chlorine, chloramines, and heavy metals for cleaner, healthier drinking water.
Our systems remove impurities such as chlorine, chloramines, iron, sulfur, and PFAS—common in Florida and Georgia tap water—while improving taste, smell, and overall water quality for drinking, cooking, and bathing.
UDI systems are built to last, with an average lifespan of 20+ years when properly maintained. Annual maintenance service helps maximize system longevity.
UDI’s ULTRA-6 system removes up to 99% of contaminants, including PFAS, lead, chlorine, arsenic, nitrates, pesticides, and bad taste or odor.
Absolutely. We offer filtration systems that reduce iron and sulfur, both common in well water and older plumbing systems throughout Florida and Georgia.
Yes. Our softening technology reduces minerals that cause limescale on fixtures and inside appliances, prolonging their lifespan.
UDI’s ULTRA-6 uses six stages of filtration, offering superior contaminant removal, taste improvement, and durability compared to basic RO filters found online or at big-box stores.
Our water softeners are efficient and require minimal salt—typically one 40-lb bag per month depending on usage and household size.
Yes. Chlorine is commonly added to municipal water, and our systems effectively remove chlorine to improve both taste and odor.
UDI Product Questions
Hydro-5 STS® Water Processor
The Hydro-5 STS® is a 5-in-1 water processor that combines softening, refining, filtering, clarifying, and cleansing in a single high-performance system. It removes hardness, chlorine, odors, chloramines and turbidity, providing your entire home with better-tasting and healthier water.
Yes. The Hydro-5 STS® is built to commercial-grade standards and is highly effective at treating hard water and reducing scale buildup, even in homes with well water. Pairing it with a FILOX pre-treatment system enhances performance for high-iron or sulfur conditions.
Absolutely. By reducing hard water minerals and other contaminants, the Hydro-5 STS® helps extend the lifespan of dishwashers, washing machines, water heaters, and plumbing by preventing scale buildup and corrosion.
Hydro Quad®SS
The Hydro Quad®SS features four layers that target different contaminants—activated carbon for chlorine and taste, ion exchange resin for hardness, a clarifier for fine particles, and a quartz filter for even water distribution. This creates exceptionally processed water.
The Hydro Quad®SS is ideal for Florida and Georgia homes facing heavy mineral content, unpleasant odors, and hard water damage. Its large capacity and commercial-grade build make it perfect for families or homes with significant water usage.
Yes. The stainless steel valve and tank construction offer greater durability, temperature resistance, and longevity compared to typical plastic systems. It’s part of why UDI backs this product with a limited lifetime guarantee.
The Hydro-5 STS® is a newer, more advanced model that offers five distinct treatment functions (softening, refining, clarifying, filtering, and cleansing), while the Hydro Quad®SS offers four. The Hydro-5 STS® also features an electro-mechanical stainless steel valve that self-cleans based on water usage and hardness, improving efficiency and longevity. Both systems are built to last, but the Hydro-5 STS® provides a slightly more comprehensive level of treatment and automation.
Water Pro Plus
Unlike basic softeners, Water Pro Plus combines softening, chlorine removal, and odor/taste filtering in one unit, making it ideal for homes with moderate water concerns and a need for better-tasting water.
It uses a trusted Fleck 5600 control valve with a meter, ensuring accurate regeneration based on actual water use—saving water and salt.
FILOX Pre-Treatment System
FILOX removes sulfur, iron, and iron bacteria that can clog and degrade the performance of your main system. It acts as a critical first line of defense for private well users in Florida and Georgia.
Yes. That smell is typically caused by hydrogen sulfide or sulfur bacteria. FILOX is designed specifically to filter these out before they reach your main water processor.
No. While any filtration system benefits from routine checks, FILOX is designed for durability and efficiency, making it a low-maintenance solution for well water pre-treatment.
AIR CleanStation
CleanStation is a Class II Medical Device used by hospitals and medical facilities. It offers 99.99% particle collection at 0.3 microns, killing viruses, bacteria, mold, and filtering harmful gases with an 8-stage system—far surpassing standard HEPA purifiers.
Yes. Its advanced filtration system and germ-killing zone make it ideal for people with respiratory conditions, removing airborne triggers like dust, mold spores, and VOCs.
Each unit is powerful, but for large homes or multi-level spaces, multiple units may be recommended to ensure full coverage. Placement and airflow also affect performance.
INSTALLATION & MAINTENANCE
Most homes in Florida and Georgia are fully compatible. Our technicians assess your plumbing during your free in-home consultation to ensure the best system fit.
UDI handles everything—site evaluation, installation, and system testing—all completed by our licensed professionals in just a few hours.
For best results and warranty coverage, UDI recommends professional installation, ideally from our technicians. Our systems are tailored to your specific water conditions.
Most installations are completed in half a day, with minimal disruption to your household routine.
UDI systems require filter changes and annual inspections. Our maintenance programs make it easy and affordable.
Filter replacement schedules vary by system type, but most need changing every 6–12 months. We’ll remind you when it’s time.
Look for signs like reduced flow, unpleasant taste, or filter change indicators. UDI customers receive routine service reminders and support.
Yes! We proudly serve both urban and rural areas throughout the Southeast, including well water systems.
LOCAL WATER CONCERNS (FLORIDA & GEORGIA)
While it’s treated, many Florida homeowners report chlorine, sulfur, and sediment issues. A UDI system ensures peace of mind.
That could be due to chlorine, hydrogen sulfide, or bacteria. UDI systems eliminate these issues at the source.
Hard water, iron staining, sulfur smells, chlorine taste, and PFAS contamination are all frequently reported.
Yes. We offer systems specifically designed to eliminate rotten-egg odors and rust stains caused by iron and sulfur.
Yes. Like much of Florida, Jacksonville’s water contains high mineral levels. A softener from UDI can solve this.
This is often caused by iron in the water. UDI systems remove these minerals before they can stain fixtures.
Yes. Our filtration and purification systems clear up cloudiness caused by sediment or dissolved solids.
If you’re concerned about contaminants like PFAS, lead, or chlorine, RO systems offer superior protection in these regions.
DRINKING WATER CONTAMINANTS & HEALTH
PFAS are man-made “forever chemicals” linked to cancer, liver damage, and more. They’re found in many water sources and are hard to remove without advanced filtration.
Yes. UDI’s ULTRA-6 reverse osmosis system effectively removes both lead and arsenic to meet safe drinking water standards.
Yes. Our systems are tested and certified to reduce a wide range of harmful substances, including VOCs, PFAS, chlorine, and heavy metals.
Risks include gastrointestinal illness, skin irritation, cancer, and exposure to chemicals like chlorine, lead, and PFAS.
Yes. Our advanced filtration options include systems capable of removing bacteria and viruses for safer drinking water.
Absolutely. Treated water from UDI systems is free from harmful contaminants and ideal for baby formula and drinking.
Many customers with sensitive skin report improvements after switching to softened, purified water.
REVERSE OSMOSIS (RO) EDUCATION
RO forces water through a semi-permeable membrane, removing up to 99% of contaminants—including PFAS, metals, and chemicals.
Yes. RO provides high-quality water without plastic waste or recurring costs, and is often cleaner than bottled water.
It’s one of the few filtration technologies capable of removing PFAS effectively, ensuring safer water for your family.
Yes for pets. For plants, mineral loss can affect long-term growth, so it’s best to use softened or untreated water for outdoor use.
It’s more advanced, with six filtration stages and superior PFAS, chlorine, and heavy metal removal compared to standard units.
WATER SOFTENING VS. PURIFICATION
Many homes benefit from both: a softener for scale protection and a purifier for safe, clean drinking water.
We use salt-based softeners that efficiently remove calcium and magnesium—the minerals that cause hardness.
It will help. Soft water reduces scale buildup in water heaters, dishwashers, and washing machines, increasing their lifespan.
Yes. We design custom solutions based on your home’s water source and unique challenges.
COSTS, WARRANTIES & VALUE
Pricing depends on system size and features. Most systems range from $2,500 to $8,000. Financing options are available.
UDI offers limited lifetime warranties covering parts and performance on select systems. Details vary by product.
Yes. You’ll save on bottled water, cleaning supplies, appliance repairs, and plumbing issues caused by hard water.
Yes. We offer flexible financing plans to make clean water affordable for every household.
A whole-home purification system is a valuable upgrade that buyers in Florida and Georgia often look for.
UDI WATER SERVICES & COVERAGE
UDI serves much of Florida and Georgia, including Jacksonville, Daytona Beach, Orlando, Tampa, Savannah, Atlanta, Valdosta, Columbus, Augusta, and surrounding areas.
Just call 1-800-741-4426 or fill out our online form at udiwater.com/contact to request your free, no-obligation water test.
