Mr. & Mrs. W.

The experience with UDI has been great from start to finish! The initial contact that was made did not feel invasive and the two women were very polite! When a scheduling issue came up for the in-home demonstration, they were polite and forthcoming as to why it needed to be rescheduled. We are happy we did because AJ (UDI technician) was a true STAR! Obviously we would have no way of knowing or comparing him to whoever we were supposed to get but we are glad that we got him. He knew his information, extremely relatable and did not try to force the product on us. His demonstration and poise is what sealed the deal for us. Our installer was amazing as well. He inadvertently had to dig more than he thought in which the digging interfered with some of our landscaping. He happily replaced the red mulch for us and gave us our tutorial. Our follow person was just as amazing as everyone else. She too was very knowledgeable and made sure our system was efficiently operating. She also gave us another walkthrough as to how to care for our system! All in all, my wife and I love our products, love our water, and loved our experience! Thanks again!