For over four decades, UDI has been a trusted name in solving the Southeast’s hard water problems. Since our establishment in 1979, UDI has pioneered water purification technology, installing over 75,000 systems throughout Florida and Georgia. Nevertheless, we have never measured our success by the number of systems sold, but by the satisfaction of our customers. The most meaningful testament to our success is earning over 800 Google Reviews with a 4.8 out of 5-star average and an A+ rating from the Better Business Bureau. More than anything, it is our dedication to providing high-quality, reliable service that motivates us every day.
Here’s why our unique approach to providing quality service is so important to our customers.
Beyond Installation: UDI’s Customer-Centric Approach and Why It Matters:
Unlike many competitors, UDI doesn’t merely install water treatment systems and consider the job done. Instead, we go above and beyond by prioritizing service after the sale. Our service philosophy is simple – customer satisfaction doesn’t end with the installation; it’s a lifelong commitment.
Maximizing Performance and Value with Annual Maintenance:
We believe in the importance of being able to provide service following the sale so strongly, that we will only sell our water treatment systems in areas where our service technicians can provide service and annual maintenance. This ensures that all our customers can receive ongoing support, critical for maintaining optimal system performance and value from their water purification systems. That is why we provide annual maintenance agreements for all customers.
Preserving Warranty Coverage: Annual maintenance is crucial not only for system efficiency but also to ensure warranty coverage of the water systems. Each system requires its own type of service and maintenance to keep operating at its most efficient and effective levels. Two examples include:
Hydro-5 STS® Water Processor: This state-of-the-art water processing system not only softens your water but goes beyond that and removes chlorines, chloramines, objectionable tastes, odors and reduces hydrogen sulfide. It is built to last a lifetime with such features as an exclusive stainless steel electro-mechanical valve that is more anti-corrosive than brass valves and more durable than standard plastic valves. The Hydro-5 STS® comes with a lifetime guarantee. However, you must have reasonable and necessary maintenance performed once a year by an authorized UDI service technician. If you neglect to have the system maintained annually, it could void the warranty.
ULTRA-6® Reverse Osmosis System: Our industry-leading drinking water purification system has six-stages of filtering to further condition your drinking water. Boasting a 5-year warranty, this system requires annual filter replacement and maintenance to operate at peak efficiency. If you ignore reasonable, regular maintenance, you risk voiding your warranty protection. That’s easy to do when you purchase a different system from a provider that only cares about selling you the unit – who might be here today and gone in a year when you need filter replacement. UDI is committed to providing annual maintenance or service whenever you may require it.
UDI’s Exceptional Employees: A company is only as good as its people, and UDI takes pride in having a team with an average tenure exceeding 15 years. This wealth of experience translates into knowledgeable, reliable service that customers can count on. Don’t believe it? Take five minutes of your time and read just a small handful of our Google reviews and you will learn exactly what we’re talking about. In conclusion, UDI’s commitment to quality service is a direct reflection of our dedication to the satisfaction, well-being, and investment value of our customers. As customers continue to rely on UDI for their water purification needs, they can trust in our legacy of excellence built on superior service that stands the test of time. If you are in the market for a water processing system, contact UDI where service isn’t just a promise – it’s a customer-centric commitment that lasts a lifetime.
